Refund and Cancellation Policy

Cancelling a subscription

Paid NabuX subscriptions are managed entirely through Stripe. You can cancel at any time from the subscription management portal available on the billing page in your account.

What happens to your access after cancelling

Cancelling doesn't cut off access immediately — you keep full access to paid regions through the end of the period you already paid for.

After that period ends, your account automatically reverts to the free plan. The first three Atlas regions, and every streak, quest, badge, and cosmetic, stay available to you at no cost.

Refunds

Our current policy: we'll refund your most recent charge in full if you request it within 7 days of that charge and the paid regions it unlocked haven't been substantially used yet. Reach us through the contact page within that window and we'll process it manually.

Failed payments

If a renewal payment fails, your subscription status changes with our payment provider, and your account may lose access to paid regions once the current period ends, until your payment method is updated.